This policy is applicable to all orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Free shipping on all orders.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 5 – 7 days (Monday to Friday). Order cut off time will be 06:00 PM Eastern Standard Time (New York). Order handling time is 1 – 2 business day (Monday to Friday).

C. Delivery Terms

We use the USPS to deliver the product.

D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@secretgaminglabs.com.

E. TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

F. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

G. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Trade name: SECRET DE REINE LTD

Phone number: +44 07438 209952

Email: support@secretgaminglabs.com

Physical address: 39 Hensford Gardens, London SE26 6JG, UK

Business hours: 9:00-18:00 (Monday to Friday)